FEMA Needs Your Current Contact Information

After you apply for federal disaster assistance for Tropical Storm Helene, it is important that FEMA is able to contact you. Make sure that FEMA has your current contact information and be aware that phone calls from FEMA may come from unidentified numbers. 

If there are changes in your phone number, current address, banking or insurance information, let FEMA know as soon as possible or you may miss important telephone calls or correspondence.

FEMA may need to call survivors in Carter, Cocke, Greene, Hamblen, Hawkins, Johnson, Unicoi and Washington counties to continue processing your application for assistance. FEMA may also contact you to get more information for your application.

You can update your contact information in several ways: Go online to DisasterAssistance.gov, visit a Disaster Recovery Center or call the FEMA Helpline at 800-621-3362. Lines are open from 7 a.m. to midnight Eastern Time. If you use a relay service, captioned telephone or other service, you can give FEMA your number for that service. Specialists speak many languages. 

You may also visit any Disaster Recovery Center for updates about your FEMA application or answers to questions. Find a center here: fema.gov./drc.

FEMA representatives never charge applicants for disaster assistance, inspections or help in filling out applications. Their services are free. Do not believe anyone who promises a disaster grant if you pay them first.